Starbucks the experience Essay Example | Topics and Well Written Essays - 3000 words

Starbucks the experience - Essay ExampleBasic entirelyy, employees who are also committed to the organizational goals improve the boilers suit quality of the workforce. Several research studies prove that a high level of guests satisfaction could eventually lead to a high customer loyalty. (Entel et al., 2007 Jones & Sasser, 1995) In line with this matter, the constantly increasing Starbucks revenue is a positive sign that shows how well the company is serving its customers.The market share of the company advise be very much affected when a customer fails to receive a prompt service from the company. Starbucks HRM approach in providing at a entirety of five classes workshop training prior to serving the customers is essential in ensuring the delivery of a good quality customer service. (UW Business School, 2003) Considering that not all customers are after low price coffee, the company needs to strive hard in order to retain the loyal of its prospective customers.price they cons ecrate to pay. (Jiang, 2004) To achieve a good after-delivery satisfaction, it is a challenge for the company to maintain its reliability at all times. Reliability is often linked with aspects much(prenominal) as delivery time whether each cup of coffee will be delivered as promised, and the consistency of customer service including the order tracking, on-time delivery, customer die hard and quality of product and services that meets the customers expectation. (Smith et al., 2000)The company also extend employee benefits such as medical, dental, vision and short-term disability insurance, paid vacation and holidays, mental health or chemical dependency benefits, employee assistance program, career counselling, product discounts, 401(k) savings plan, and a stock option plan. (UW Business School, 2003)According to Schultz, it is effortful for employees to feel financially and spiritually attached with their jobs without these employement benefits. (Wyss, 2006 MSNBC, 2005) He added that the stock option plan could